Contacts
How to Reach Us
If you would like to get in touch with the team behind this website, the best way to do so is by email. You can reach us at:
Please note that email is our only contact channel. We do not offer support by phone, live chat or social media.
What You Can Write About
We are happy to hear from our readers and industry partners. Feel free to contact us about:
- Questions about our content – if something in our reviews or guides about Neosurf casinos is unclear, we are glad to explain.
- Corrections – casino offers, bonus terms and payment conditions change frequently. If you spot outdated or inaccurate information on our site, please let us know so we can fix it.
- Feedback – suggestions on how we can improve our reviews, comparisons and guides are always welcome.
- Partnership requests – operators, affiliates and other businesses interested in working with us may send their proposals to the email address above.
Response Time
We read every message we receive. As a small editorial team, we usually reply within a few business days. During busy periods it may take a little longer, so we appreciate your patience. Please avoid sending duplicate messages, as this slows down our ability to respond.
Questions About Your Casino Account
Please be aware that advancemarketinganddesign.com is an independent review website, not a gambling operator. We do not run any casino, hold player accounts or process payments of any kind.
For this reason, we are unable to help with matters such as:
- deposits or Neosurf voucher redemption issues;
- withdrawals and payout times;
- bonuses, wagering requirements or promotional terms;
- account registration, verification or closure.
All of these questions must be directed to the customer support team of the casino where you hold your account. You will usually find their contact options (live chat, email or help centre) on the casino's own website.
Need Help With Gambling?
Gambling should always remain a form of entertainment. If you feel that gambling is starting to cause problems for you or someone close to you, free and confidential support is available in Australia.
Gambling Help Online is the national support service for Australians affected by gambling. It offers free, confidential counselling and support 24 hours a day, 7 days a week:
- Phone: 1800 858 858
- Website: www.gamblinghelponline.org.au
Reaching out for help is free, confidential and available to both gamblers and their family members.